Sunday, September 19, 2004

Business Communication Tip --- Be Polite

There will be times when customers or prospects have troubles with things.

Maybe a download link doesn't work, maybe they got a broken product, maybe they can't find something on your site, or just have a question your business.

They will email you, call you, post on your forum, or however else they can get it solved. Any smart business person would help them with the problem right away. Certainly you do that but are you polite??

You see, almost everyone fixes the problem but not everyone is polite about it. Be Polite and you will be worlds ahead of your competition in many cases.

Give an apology, offer a freebie for their troubles, have some warmth and sincerity in your email or phone call back to them. This will go a VERY long way in helping your business reputation.

Customer service is key to any online business. Provide great service and make the customer feel important in every situation.

Until next time... Have a great day! Now go and POLITELY reply to all those emails you recieved today.

Dedicated to your success,
Trent Brownrigg

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